Refund policy
Glamnlashes Return & Refund Policy
Effective Date: 2026
Thank you for shopping with Glamnlashes. We highly value our customers and strive to provide you with high-quality lash products and a pleasant shopping experience. Please read our return and refund policy carefully.
1. General Policy
Due to hygiene and health safety reasons, all lash and beauty products are final sale. We do not accept returns, exchanges, or refunds for personal preference, incorrect purchase, or after the product has been used or opened.
2. Defective or Damaged Items
If you receive defective, damaged, or incorrect items, we offer free replacement or full refund support. Please contact our customer service within 7 calendar days after receiving your order.
You need to provide:
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Your order number
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Clear photos or short videos of the defective product and package
We will verify the issue and arrange your solution within 1–2 business days.
3. Non-Returnable Situations
We do not accept returns or refunds under the following conditions:
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Products have been opened, used, modified, or damaged manually
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Damage caused by improper operation or personal use
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Return requests submitted after 7 days of delivery
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Discounted items, promotional orders, or free gifts
4. Refund Process
Once your case is approved, refunds will be processed to your original payment method within 5–10 business days. The actual arrival time depends on your bank or payment platform processing speed.
5. Shipping Fee Rules
We cover shipping fees for defective or wrong item replacements. For other situations, customers are responsible for shipping costs.
6. Contact Us
If you have any questions about our return and refund policy, please contact our customer support team contactglamnlashes@gmail.com.
Store Name: Glamnlashes
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